________________________________________________________________________________________________________________________________ Dipankar Sengupta is a well-known name for creating and managing result-oriented delivery teams, managing large and complex engagements for customers in various countries – specially in Asia Pacific region. He has more than 29 years of experience in large IT software and services organizations. He started his career as software developer way back in 1981 and took up many senior roles in technical and managerial positions.
Dipankar’s core expertise lies in project, program and portfolio management of customers with diversified needs. He has led sizable delivery teams both in India and abroad. Dipankar has managed projects for industry segments like mining, retail, telecom, insurance, government & railways and delivered results under most challenging conditions. He has driven ISO 9001 and CMM/ CMMI initiatives and maintained ongoing continual improvements.
Focusing on ongoing Customer satisfaction and Employee satisfaction has consistently been Dipankar’s style of management. He has also driven KRAs around customer satisfaction, employee satisfaction and profitability.
Dipankar, himself a six sigma green belt, has always believed in the power of metrics driven decision making. This belief of Dipankar becomes evident during his delivery of Six Sigma Trainings.
He has worked in different parts of the world and has always related quality with business benefits. He has been receiving accolades from client organizations like IBM, Oil India, Coal India, Singapore Building Construction Authority, Canada Saville Systems.
Quality has always remained integral part of his style of management. Dipankar has played significant role in improving technical and soft skills of his team. His strength in conducting participative training has been well recognized.
In his last job with a leading Telecom software and services company, Dipankar served as Customer Delivery Head and was responsible for implementing Knowledge management system in addition to delivery management responsibilities. Dipankar will focus on conducting project audit and imparting training on project management and quality processes as independent Principal Consultant.
Contact Dipankar:
Email: dipankar@qmentors.com Mobile: +91 9830600664
Anju Arora, PMP, Principle Consultant____________________________________________________
An expert on Software Project Management, Business Process Excellence, Service Delivery Management, IT Service Management, Operational Process Optimization, Operational & Strategic Risk Management, TQM and Software Quality; Anju brings in a rich experience to QualityMentors™. She has been part of Quality and Delivery teams in organizations like Birlasoft Ltd, iBilt Technologies, and Patni Computer Systems. In a short span of time, she has established herself as an highly successful consultant and trainer.
More than 2000 IT professionals have already benefited from Anju’s trainings. She has consistently received excellent feedback from her trainees. She has been conducting in-house and public trainings in Project Management; Metrics based Process Improvement; ITIL; Information Security; IT Service Management; Six Sigma and associated subjects. She has been imparting training on Six Sigma practices for building operations competency and capability towards executing and managing improvement programs.
Her articles have been published by the prestigious SEI Repository (http://seir.sei.cmu.edu/seir/ ), NASSCOM, and QAI. You may find all of them in the QualityMentors™ Library.
Anju is Masters in Business Administration and a Bachelor’s degree in Metallurgy Engineering.
Other highlights:
1. Certified Project Management Professional PMP from PMI.
2. Certified IT Service Manager (ITIL V2) (ISEB, QAI), with distinction.
3. Certified ITIL Foundation (Service Management Essentials) – EXIN.
4. Certified ISO 27001:2005 Lead Auditor (IRCA, UK).
5. Certified ISO 20001 Lead Auditor (IRCA, UK).
6. Certified Six Sigma Green-Belt.
7. Certified Software Quality Analyst (CSQA) - QAI, USA.
Contact Anju Arora:
Email: anju@qmentors.com Mobile: +91 9811369349
AKM Desai, Senior Consultant __________________________________________________________________________
He is very well-informed across wide range of subjects and industry domains and hence very effective in aligning business objectives, regulatory imperatives and software process architectures while being sensitive to organizational and stakeholder concerns and needs. Anil was awarded Certified Software Quality Analyst designation from the board of Quality Assurance Institute (QAI) in Florida, USA.
While in PCL, he was responsible for implementing ISO 9001 across 61 locations of the company across India. As an Internal Auditor, he has conducted more than 50 ISO and CMM/ CMMI audits. He was mainly responsible for improving after sales support activities in Northern India and generating revenue for the organisations. He has always met the revenue target set for the year and has been achieving more than 95% customer satisfaction. While in GVC, he introduced franchisee based service channels network having 18 frechanchies across India.
As VP-Quality of Velocis, he successfully led the organization toachieve ISO 9001, ISO 20001 & ISO 27001 certifications and got their Dubai office approved as secured software maintenance partner of a large multinational bank.
He has a Bachelor’s Degree in Electronics and Communications.
Contact AKM Desai:
Email: desai@qmentors.com Mobile: +1 347 659 0820
Shikha Bahadur, Training Manager
Shikha is responsible for the training activities of Quality Mentors.
The training courses are conceptualized, drafted and coordinated by her in consultation with Ribhu. Shikha is strong in software quality concepts and project lifecycles. She has extensively worked on process improvement models and standards like CMMI®-Dev (versions 1.3 & 1.2), ISO 9001, ISO 27001, Six sigma, TQM and on various Quality Tools and Techniques. She is a trained internal Auditor. Her intelligence and hardworking qualities coupled with her pleasant manners have consistently ensured success in all her past endeavours. She is on our panel of trainers after being a successful trainer in her last organization. Shikha has also been providing expert SQA support to projects using Agile and other SDLCs. She successfully established ISO and CMMI® compliant QMS in some of the organizations aimed at achieving their business objectives.
Shikha is a Master of Total Quality Management (MTQM) and a CSQA.
Contact Shikha:
Email: shikha@qmentors.com Mobile: +91 9918930022